NETSCOUT Smart Edge Monitoring enhances application performance and protects end-user experience - Vinay Sharma, Regional Director, India & SAARC, NETSCOUT
One cannot miss the ‘work from anywhere’ pattern which emerged during the pandemic and is expected to continue in the future too. A latest report from Accenture reveals 63% of high revenue growth organisations have already enabled productivity anywhere workforce models. In such a system, employees have the option of either working remotely or on-site. Organisations have to now configure work around people irrespective of the location, by leveraging digital technology. Employees are looking forward for a better digital experience and organisations have to facilitate this to realise the full potential of the hybrid workforce.
Responsibility of delivering a superior end-user experience
Hybrid work model is here to stay and it is critical for organisations to ensure all collaboration tools and business applications work together smoothly, securely and efficiently. Remote workers depend on Unified Communications and Collaboration (UC&C) systems often and organisations have to facilitate the infrastructure. Platforms such as Cisco WebEx, Microsoft Teams, Zoom, among others are leveraged extensively by the hybrid workforce. All applications including Software as a Service (SaaS), VPN, Cloud and data-centre based services operating across has led to the explosion of edges - remote working environments, data centres, cloud and networks - leading to loss of visibility and control for the IT teams. Delayed logins, slow responsiveness and sometimes outages are a result of traffic problems at these edges. By delivering good end-user experience and performance across platforms, businesses can eliminate negative impact on employee productivity, customer service and overall business outcomes.
Unparalleled visibility with NETSCOUT Smart Edge Monitoring
To deliver a superior experience, IT operations require comprehensive visibility and integrated analysis across the transaction ecosystem. Many a time, fundamental blind spots and gaps in visibility pose a challenge making it difficult to determine which of the edges has the problem. Furthermore, dependency on multiple vendors to deliver services across the hybrid work environment adds to the existing challenges. These can be addressed by quickly identifying the source of the problem with NETSCOUT’s vendor-agnostic tool, Smart Edge Monitoring. This solution has a patent pending architecture and provides complete visibility and insights for IT teams to assure highest quality, employee digital experience. It provides unparalleled borderless visibility that isolates issues across all edges. It acts as a smoke detector alerting teams of a potential issue that can be immediately addressed. Faster detection and rapid resolutions of problems with Smart Edge Monitoring solution can improve efficiency of employees and avoid large-scale outages.
Challenges solved by the Smart Edge Monitoring function
This solution from NETSCOUT leverages both nGeniusONE® Service Assurance solution and nGenius®PULSE. The former delivers borderless visibility across all edges for application and network performance analysis in addition to troubleshooting across the multi-cloud environments. The nGenius®PULSE platform provides monitoring visibility into availability and performance from the user perspective of on-premises, cloud-based and SaaS applications.
In multi-cloud environments, the Smart Edge Monitoring Solution addresses performance issues such as any delay logging-into data centre, degraded performance of several applications felt by remote users and troubleshoot access and quality issues with collaboration services, among others.
The solution streamlines end-user experience monitoring and overall service assurance in addition to performance management with Dashboards, Service Test Logs, Service Monitors, Session Analysis and Data Mining.
Smart Edge Monitoring Solution delivers cost-effective, holistic digital infrastructure visibility that is beneficial to IT and overall corporate employee productivity as well as customer and revenue impacting services. It also enhances IT, NetOps and Multi-Vendor efficiencies and collaboration by leveraging the integrated capabilities of the solution to share evidence, reports, and conclusions with third parties and resolve issues collectively, at the earliest.
Employees working from home and remote offices can enjoy high-quality end-user experience, enhancing their productivity with Smart Edge Monitoring. Furthermore, end-through-end visibility assures reliable business delivery across all service edges leading to better business outcomes.